While the caregiver visits with the care recipient, if they find something that is concerning while doing the task, they can set an alert that will notify the family’s members. An email notification will be sent to the family when an alert is added to a Care Plan. The email will have the task name along with the note added by the caregiver.

  1. Click on the task that you want to set an alert for

  2. Add a note, photo, or video to give more details about the concerns you are seeing or the care recipient is telling you

  3. Click on the box that states “Is this an important or urgent alert?”

  4. Click on the blue button that says ‘Complete Task’


Email Alert

Note: Family members may not always see this notification immediately, so in an emergency, always follow emergency steps like calling 9-1-1, if necessary.

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