Home Page Overview

About Your Account Home Page

After you've posted a job and have created your CareLinx account, you will see your main home page view (see example below) each time you log into your account. Think of your account home page as the main "hub" for all things you do on the CareLinx platform. 

You'll see things like contact information for your Care Advisor, receive real-time notifications when you have new messages from caregivers, see newly suggested caregivers from your Care Advisor, and can begin viewing great caregiver candidates we think you'd like for your care needs, and much more!

View of your home page BEFORE you hire a caregiver

  1. Care Advisor Contact Information: This is where you will see contact information to live chat or call your dedicated Care Advisor if you have any questions or need a helping hand to guide you through the process of finding your caregiver on the platform. To contact your Care Advisor, simply click the "Call" or "Chat Online" links!
  2. Find Care in 4 Easy Steps Progress Bar: This progress bar shows you exactly where you are in the process in searching for a caregiver. In the example above, you'll see Step 2: "2 Message Caregivers" is highlighted in orange, meaning, you should begin browsing caregiver profiles and messaging candidates you'd like to interview for your job. 
  3. What's Next: This notification section shows what items you need to complete in order to find your caregiver! Simply click on the link on each notification to view more and to complete. 
  4. Suggested Caregivers: Start viewing caregivers that we think you'd like- directly from your home page! You'll see a list of great caregiver candidates with information about their hourly rate (this is known as the "You Pay Rate", which includes taxes + fees), location, certifications, if they have been background checked, and if they have any verified references.

View of your home page AFTER you hire a caregiver

  1. What's Next: This notification section shows what items need your immediate attention, like new invoices received, when to schedule your caregiver's next visit, new messages received from your caregiver and more! Simply click on the link on each notification to view more and to complete. 
  2. My Care Team: This section is where you will see your CareLinx Account Manager's contact information to live chat or call your dedicated Account Manager with any questions or concerns you may have after your hire your caregiver. You will also see your active caregiver's listed within this section which shows the number of hours you've hired them for, their hourly rate, their next shift, that date and amount of their last paid invoice. 
  3. Suggested Caregivers: Need to hire new caregiver or fill an upcoming shift? Start viewing caregivers that we think you'd like- directly from your home page! You'll see a list of great caregiver candidates with information about their hourly rate (this is known as the "You Pay Rate", which includes taxes + fees), location, certifications, if they have been background checked, and if they have any verified references. 
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