The accuracy of the location may vary by phone & GPS signal in the area. Your caregiver may be in an area with weak signal.
Tip 💡: Try to encourage your caregiver to connect to WiFi as often as possible for better GPS accuracy. 

Is your caregiver using a browser to clock-in?

Please note that if your caregiver is using a browser, their location may be off slightly. You can encourage your caregiver to download the CareLinx app for better accuracy! 

How to download the CareLinx app

ℹ️  If you are still having trouble or have any other questions, please send us an email at with a detailed description of your issue and we will get back to you as soon as possible.

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